IT Workplace Services Specialist

Your key responsibilities

. You will act as a digital enabler for our business colleagues &functions

. You act as the owner of the digital employee experience for the respective site

. You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience.

. You leverage available data (e.g.: Nexthink, SNOW) for proactive support

. You support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.

. You manage IT hardware lifecycle management & deskside support processes/managed services for the site

. You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices.

. You drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams.

. You proactively address and follow through on process-improvement ideas

. You support & drive the budgeting process related to the respective site

. You support local audit, inspection and certification requirements

. You support local Business Continuity and IT Disaster Recovery planning activities

. You partner with our internal and external service providers

Your qualifications and experience

. Exhibits a Lean-Agile Mindset

. Manages risks progressively and in a way that leads to opportunity

. Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.

. Exhibits intellectual curiosity and integrity and has a strong passion for innovation

. Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.

. Experience with ticketing systems and troubleshooting hardware, software and mobile devices.

. Excellent working knowledge of the ITIL processes in an IT service delivery

Mindset

. Innovative and proactive problem solver highly accountable, result-oriented mindset

. Ability to influence decisions within areas of expertise and able to present technical solutions or issues to management, project teams &business colleagues in non-technical language

. Ability to ask the right questions in order to increase employee productivity

. Good interpersonal communication skills pairing with empathy

. Consultancy skills on digital workplace tools and solutions

. Enterprise Application, deployments, consulting and adoption

. Influencing global projects (face of the business)

. Business acumen

. Deep connection to the site and understanding the environment and the context

. Good knowledge about the IT processes & good network within global Informatics and the local site

. Passionate and knowledgeable about the digital workplace

. Good knowledge of Roche IT (platform) standards and capability to drive adoption locally

. Desire to learn

Charterhouse Resources Pte Ltd (13C6338)

Nix Bo R24123586