At Sharpa, we manufacture time by making robots useful.
Founded in 2024, Sharpa is an AI robotics company inspired by the Sherpa people of the Himalayas - known for guiding and assisting alpinists on their difficult journey to the summit. We build general purpose robots that assist, not replace, humans - freeing people from repetitive and strenuous work so they can pursue inspiring endeavors.
Our team is made up of geeks and innovators with backgrounds at leading AI and robotics companies. We are dedicated to developing ultra-high performance, autonomous robotic systems capable of adapting to the complexity of real world environments. Sharpa operates out of Singapore, Shanghai and Mountain View.
What you'll be doing:
- Provide day-to-day desktop support to end users, including installation, configuration, and troubleshooting of desktop operating systems (Windows, macOS, Ubuntu).
- Resolve workplace IT issues related to network connectivity (LAN/Wi-Fi), printers, displays, peripherals, and other office equipment.
- Support onboarding and offboarding processes—Prepare laptops/desktops for new hires, provision user accounts, distribute IT assets, and reclaim devices upon employee departure.
- Maintain and update the IT asset register—including computers, monitors, keyboards/mice, network cables, and other endpoint devices—to ensure data accuracy and traceability.
- Manage daily operations of meeting rooms: configure and troubleshoot video conferencing systems (e.g., Zoom Rooms, Teams Rooms), resolve AV equipment failures, and provide on-site technical support during meetings.
- Conduct routine inspections and basic maintenance of access control and surveillance systems; promptly report anomalies and coordinate with vendors for repairs.
- Perform regular server room walkthroughs to inspect servers, network devices, air conditioning, UPS, and environmental status, and document/report any anomalies.
- Fulfill ad-hoc tasks and projects as assigned by management.
What we're looking for:
- Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
- 3-5 years of relevant work experience in IT Helpdesk / Desktop Support / System Support.
- Familiar with computer hardware principles, and capable of independently selecting hardware and troubleshooting faults.
- Proficient in using Ubuntu/Linux operating systems, able to independently perform installation, configuration, and problem troubleshooting.
- Possesses good problem analysis and solving abilities, with clear logic and strong execution capabilities.
- Possesses good communication skills and service awareness
- Proficient in installing, configuring, and troubleshooting Windows 11, macOS, and Ubuntu desktop environments.
- Experienced with deployment, configuration, and issue resolution for mainstream productivity suites (Microsoft Office 365, WPS Office) and email clients (Outlook, webmail).
- Solid understanding of TCP/IP networking fundamentals; capable of independently diagnosing and resolving common LAN and Wi-Fi connectivity issues.
- Ability to communicate in both Mandarin and English to communicate with stakeholders.
- Proven ability to learn quickly and adapt to evolving technologies and tools.
- Collaborative mindset to be able to works effectively within cross-functional teams and supports collective goals.
