IT Systems and Analytics Executive

About the Role

Are you someone who loves solving problems, connecting systems, and building tools that make people's work easier At Mokara, we're a high-performing team that blends technology, service and innovation to deliver world-class experiences for children and families.

We're looking for an IT Systems & Analytics executive - a hands-on problem solver who enjoys figuring out how different systems fit together. You'll help design, build and automate the digital backbone of our operations - from class scheduling and dashboards to integrations that connect everything behind the scenes.

This role is perfect for someone with a technical mindset and creative curiosity - someone who can write a bit of code, think logically, and take pride in building smooth, efficient systems that make a real difference to how teams work.

What You'll Be Doing

1. Systems Design & Automation

• Map out daily operations and design digital workflows that make them faster and smarter.

• Build automations using tools like Make, Zapier, or custom Python/JavaScript scripts.

• Connect systems together - ensuring data flows cleanly across platforms like iClassPro, Google Workspace and internal dashboards.

• Support the creation of an intelligent scheduling and timetabling system that accounts for constraints, staff availability, and resources.

2. Intelligent Scheduling & Timetabling

• Design and optimise an intelligent scheduling and timetabling system to manage:
• Multiple groups with unique constraints and staffing requirements
• Staff and class assignments, waitlist management, and substitute scheduling
• Build logic around constraints, non-negotiables and weighted priorities using Constraint Satisfaction Problem (CSP) approaches to ensure optimal schedules.
• Evaluate potential software solutions or develop custom models to meet these needs.
• Enable real-time visibility for staff and stations to know exactly where they need to be.
• Allow quick manual adjustments for substitutions or emergency changes.
• Analyse utilisation, demand trends and class progression to forecast future staffing and scheduling needs.

3. Customer Experience Systems

• Configure and manage Zendesk or similar customer experience platform: ticket forms, automations, triggers and workflows.

• Integrate CX systems with class management tools and messaging channels to ensure every parent touchpoint is tracked and seamless.

• Build reports and dashboards to track service levels, enquiry types, and customer satisfaction.

• Continuously refine the backend setup for clarity, efficiency and high performance.

4. Data & Analytics

• Develop dashboards to track key business metrics - class occupancy, coach utilisation, conversion rates, and retention.

• Work with data from multiple systems to uncover insights and support data-driven decisions.

• Help design models to forecast class demand and identify growth opportunities.

5. System Integrations & Process Optimisation

• Collaborate with coaches, CX and management teams to understand their needs and translate them into technical workflows.

• Implement and test APIs or automation connections between systems.

• Maintain data integrity, privacy and accuracy across all digital platforms.

• Document processes and continuously improve system reliability and user experience.

Does this sound like you

• Degree or Diploma in Computer Science, Information Systems, Data Analytics, or related field.

• Fresh graduates with strong technical foundations and eagerness to learn are welcome to apply.

• Hands-on experience (projects or internships welcome) with APIs, automation tools or light coding (Python/JavaScript).

• Strong logical and problem-solving mindset - you enjoy figuring out how things connect.

• Curious about operations - not just coding, but why systems are built a certain way.

• Comfortable managing digital tools like Zendesk, Google Workspace, iClasspro or CRMs.

• Analytical thinker with a good eye for detail and accuracy.

• Positive, proactive, and able to communicate clearly with non-technical teammates.

• Excited to learn and grow in a fast-moving, high-performance environment.