IT Support Technician (Network & Connectivity Specialist)

Role Overview

We are seeking a reliable, hands-on IT Support Technician to manage the network infrastructure and end-user connectivity for our service apartments. Your primary goal is to ensure 100% uptime for our tenants. You will be the first responder for network-related tickets, responsible for diagnosing issues, optimizing signal strength, and maintaining hardware across multiple units.

Key Responsibilities

• Troubleshooting: Respond promptly to tenant reports of unstable Wi-Fi, slow speeds, or dead zones.

• Network Maintenance: Monitor and maintain routers, access points (APs), switches, and modems.

• Optimization: Perform regular signal audits and heat mapping to ensure consistent coverage throughout each apartment.

• Vendor Coordination: Interface with Internet Service Providers (ISPs) to resolve external outages or line faults.

• Documentation: Maintain a log of hardware locations, passwords, and network configurations for all units.

Required Skills & Qualifications

• Educational Background: Possession of a Bachelor's degree in Computer Engineering, Information Technology, or a related technical field will be preferred.
  
  Proven Experience: Minimum 1-2 years in desktop support or junior network administration.

• Networking Knowledge: Deep understanding of TCP/IP, DNS, DHCP, and Wi-Fi standards.

• Hardware Familiarity: Experience with mesh networks (e.g., Google Nest, Ubiquiti UniFi, TP-Link Deco) and enterprise-grade access points.

• Problem-Solving: Ability to distinguish between hardware failure, software interference, and ISP issues.

• Soft Skills: Excellent communication and a customer-first attitude when entering tenant spaces. Willingness to standby and work on incident case will be advantageous.