IT Support Technician

. Provide first-line support to users for hardware, software, and networking issues.

. Install, configure, and maintain computer systems and networks.

. Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.

. Perform routine maintenance and updates for Microsoft systems including Windows OS, Microsoft Teams, and Active Directory.

. Manage user accounts, group policies, and permissions within Microsoft environments.

. Administer and maintain the organization's VoIP or phone system, including setup, troubleshooting, and vendor coordination.

. Configure, monitor, and maintain firewalls to ensure network security and performance.

. Set up and support new user accounts, email, and phone access.

. Maintain IT documentation, asset inventory, and support records.