The opportunity
You will be the frontline IT partner for our corporate office and boutiques—keeping colleagues productive, retail systems stable, and customer-facing operations running smoothly. This is a hands-on, high-trust role suited to someone who enjoys solving problems quickly, communicating clearly, and working comfortably on-site in a retail environment.
What you will do
- Provide Level 1 & 2 support for corporate office and boutique users (in-person and remote), with a strong focus on uptime and service quality.
- Troubleshoot hardware, software, network and connectivity issues (LAN, Wi-Fi, VPN).
- Support end-user devices: laptops, printers, peripherals, mobile devices and core business applications.
- Manage user accounts and access (Microsoft 365/Office 365), including onboarding and offboarding.
- Assist with patching, updates, health checks and basic maintenance routines.
- Maintain accurate IT asset records, coordinate vendors for repairs, replacements and warranty claims.
- Log incidents clearly, escalate complex/high-impact issues promptly, and minimise business disruption.
- Support IT rollouts, store openings and ad hoc operational needs as required.
- Follow IT security, SOPs and compliance practices; raise risks or suspicious activity immediately.
What you will bring
- Diploma or Degree in IT/Computer Science (or equivalent experience).
- 2–5 years experience in IT support / IT operations (retail exposure is a plus).
- Strong troubleshooting across Windows and/or macOS, and Microsoft 365/Office 365 environments.
- Working knowledge of basic networking (LAN/Wi-Fi/VPN) and good security hygiene.
- Familiarity with ticketing tools and asset management practices.
- A customer-first mindset: calm under pressure, organised, and able to work independently.
- Willingness to support urgent or occasional after-hours incidents when needed.
Why you will enjoy it
You will get broad exposure across corporate and boutique environments, work on varied tickets (devices, connectivity, access, vendor coordination), and see the direct impact of your work on daily retail operations.
What to take note of
The temp duration is 4-5 months. Retail support can be urgent and time-sensitive, and the role may require on-site movement between locations and occasional after-hours support during incidents or rollouts.
How to apply
Apply via the channel where you found this advert, attaching your CV and a short note covering: (1) your Microsoft 365 and device support experience, (2) your comfort level supporting retail users, and (3) your availability for a 4–5-month assignment.
