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IT Support Specialist

Rugged Asia Pte. Ltd.

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2-5 Years
3,000 - 4,500 monthly SGD
14 days ago
68 Viewed
9 Applied

Job Description

Job Description and Requirements:

  • Provide L1(Remote) and L2(On-Site) Support in a client's managed environment.
  • Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
  • Assist in patch/change management and network configuration requests.
  • Maintain records of all IT-related issues via in-house ticketing system.
  • Assist in routine reporting on all incidents, problems, status and resolutions.
  • Organise and provide training and awareness workshops.
  • Provide consultancy and IT roadmap planning for client environment.
  • Handle routine administration and other ad hoc matters.
  • Have at least 2 years experience in supporting End-User Computing devices.
  • Possess knowledge in IT networking and LAN.
  • Possess experience in managing an Office 365 corporate environment.
  • Able to communicate well in both written and spoken English.

Additional Info:

  • Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
  • Good remuneration, career progression and learning opportunities.
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