IT Support Specialist

The IT Specialist is responsible for providing comprehensive technical support across the organization, ensuring the smooth operation of end-user devices, IT infrastructure, and related systems. This role supports day-to-day user needs, manages endpoint configurations, and assists in maintaining core infrastructure components such as servers, networks, and storage. In addition, the IT Specialist contributes to IT procurement processes, asset tracking, and general administrative tasks to support the overall efficiency and effectiveness of the IT function. The position plays a key role in maintaining a secure, reliable, and user-focused IT environment aligned with organizational goals.

How you create impact

• Provide technical support to end users via phone, email, chat, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and hardware components following corporate standards.
• Manage endpoint devices using corporate provided tools such as RMM/MDM/EMM platforms.
• Ensure infrastructure and endpoint security through patch management, access controls, and compliance with IT policies and data protection guidelines.
• Maintain accurate documentation of support requests, resolutions, asset inventory (hardware and software), network diagrams, configurations, and standard operating procedures
• Collaborate with other IT team members to escalate and resolve complex issues.
• Assist in onboarding and offboarding processes, including device provisioning and decommissioning.
• Participate in IT projects and initiatives related to infrastructure upgrades, system rollouts, and process improvements
• Based on business requirements, design, implement, and maintain network and other IT infrastructure components, including physical and virtual servers, storage systems, and backup solutions, ensuring corporate standards are consistently applied.
• Monitor performance bottlenecks (e.g. network bandwidth or resources on servers), troubleshoot connectivity issues to ensure high availability and reliability, and propose improvements.
• Collaborate with vendors and service providers for infrastructure implementations, upgrades and support.
• Participate in disaster recovery planning and testing.
• Provide support for escalated issues.
• Assist in IT procurement processes, including sourcing, evaluating, and purchasing hardware, software, and services.
• Coordinate with vendors for quotes, deliveries, and support agreements.

What we would like you to bring

• Proficiency in troubleshooting hardware and software issues on desktops, laptops, mobile devices, and peripherals.
• Strong knowledge of Windows and mobile OS platforms.
• Familiarity with servers, storage systems, networking (LAN/WAN/Wi-Fi), and backup solutions.
• Understanding of patch management, antivirus, access controls, and compliance with IT policies.
• Ability to evaluate, source, and manage IT hardware, software, and vendor relationships.
• Written and verbal communication, including technical writing skills in English.
• Good communication and collaboration skills, listening and negotiation skills are required.
• Structured and methodical way of working and professional appearance.
• Experience in the logistics or transport business is preferred.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.