IT Support Officer (Marine Industry/L1 Support/M365 Modules)

Responsibilities:

. Answering of phone calls promptly while at the front desk

. Independently research, design, and deploy solutions to meet organizational needs

. Implementing security measures to protect data and IT systems from unauthorized access and cyber threats

. Administer the Microsoft 365 environment, ensuring availability, reliability and performance

. Assist manager to lead or co-lead various IT projects

. Log monitoring for security threats and abnormality

. Providing technical support to staff and resolving IT-related issues promptly

. Perform incident management and problem management

. Collaborate with internal stakeholders to maximize functionality and user experience

. Official as backup personnel to the IT Support Officer for vessel

. IT procurement, billing management and vendor management

. Conduct daily IT operation daily checklist, monthly checklist and annual checklist

. Automate IT processes for the organization to simplify the processes and improve efficiency

Requirements:

. Strong in M365 admin modules, with min 2 years hands-on technical skills in deployment and administer of Microsoft Intune, Compliance and Security module

. More than 5 years of experience work as L2 support in mid to large enterprise with headcount more than 100 with proven track record running IT projects as project manager of facilitator

. Strong customer service and communication skills with knowledge of know-how to translate technical issue effectively to the users

. Strong network skills and experience in managing various next gen firewall

. Ability to manage multiple projects and prioritize tasks effectively

. Understanding of cybersecurity principles and best practices

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883