Job Summary:
The IT Support Executive provides first-level technical support to ensure the smooth operation of IT systems, devices, and platforms across the organisation. This role involves troubleshooting hardware and software issues, managing devices through MDM/UEM systems, supporting users, and maintaining IT assets and documentation.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and basic network issues
- Troubleshoot system issues using tools (e.g. CMD, PowerShell) and document findings
- Set up, configure, diagnose and deploy devices (laptops, desktops, peripherals)
- Support and manage devices using MDMUEM platforms
- Manage IT equipment inventory and asset tracking
- Service and repair of computer equipment
- Laying of LAN cable & LAN connection while setting up of LAN and Wireless equipment
- Handle support tickets and ensure timely follow-up and resolution
- Assist with user account setup and access management
- Perform basic system maintenance, updates, diagnose and checks
- Provide on-site support when required
- Maintain documentation (support logs, guides, configurations)
- Liaise with vendors or internal teams for issue resolution
- Perform ad-hoc IT support tasks as assigned
Min Qualifications:
- Diploma in Information Technology. Computer Science, or a related field
- Basic knowledge of hardware, software, and network troubleshooting
- Familiarity with MDM/UEM platforms and ticketing systems is preferred
- Strong problem-solving skills and attention to detail
- Good communication skills and a service-oriented mind set
- Able to work independently and provide on-site support when required
