Job Title: IT Support Specialist (Onsite)
Key Responsibilities:
- Provide first-line Help Desk support to end-users, resolving hardware, software, and connectivity issues.
- Set up laptops/desktops and peripheral devices for new hires.
- Support the annual technology refresh, including imaging and deployment of new IT hardware.
- Install, relocate, and troubleshoot IT equipment such as desktops, printers, and other peripherals.
- Respond promptly and effectively to IT service requests and incident tickets.
- Assist with basic networking tasks, including IP configuration, printer sharing, and domain connectivity.
- Support other ad-hoc IT tasks and projects as assigned by the IT team.
Required Skills & Experience:
- Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS).
- Proficiency with Windows operating systems; familiarity with iOS and Android is a plus.
- Experience supporting VOIP phone systems is an advantage.
- Strong troubleshooting abilities and good communication skills.
- Physically able to lift and move IT equipment as required.
Scope of Work:
- Provide daily Help Desk and desktop support to staff.
- Perform setup and configuration of laptops/desktops for onboarding.
- Assist with periodic IT hardware refresh and deployment.
