Company Overview
Genesys Solutions Pte Ltd, founded in 2005, is a leading IT service and consultancy firm delivering innovative IT solutions to support diverse business needs and help clients maintain a competitive edge through professional services and teamwork.
Job Summary
You will manage installation, support, and maintenance of client IT platforms, ensuring service levels are met while resolving incidents and supporting users locally and regionally.
Responsibilities
- Install client platforms and manage daily support operations to meet agreed business needs and service levels
- Deliver timely IT support to business users both locally and regionally to minimize downtime
- Process and resolve service requests related to client platforms efficiently
- Troubleshoot system and network issues to restore normal operations promptly
- Investigate and resolve escalated incidents with quality solutions to reduce impact
- Communicate timely status updates to stakeholders during incident and service request handling
- Monitor service levels, document system configurations, and maintain accurate records for reporting
- Participate in client platform implementation, deployment, and upgrade projects to ensure successful delivery
- Maintain and update procedural and configuration documentation to support operational consistency
