We are looking for a hands-on and reliable IT Support & Field Engineer to support our in-house software systems and IT infrastructure.

This role involves:

• onsite deployment and support
• troubleshooting hardware/software issues
• assisting users with our in-house applications
• basic networking and cloud support
• field visits when required

You should be comfortable working independently, solving technical problems, and supporting day-to-day IT operations.

Key Responsibilities

Software & User Support

• Provide technical support for company in-house software
• Troubleshoot software, system, and user issues
• Assist users with setup, onboarding, and usage guidance
• Escalate complex software bugs to the development team
• Perform software installation, updates, and configuration

IT Infrastructure Support

• Support desktops, laptops, printers, and mobile devices
• Troubleshoot Windows and network-related issues
• Configure routers, Wi-Fi, VPN, and basic firewall settings
• Assist with system backups and basic server maintenance
• Monitor and maintain IT equipment inventory

Field Support

• Perform onsite deployment, installation, and troubleshooting
• Travel to customer or branch locations when required
• Coordinate with vendors and external service providers
• Support hardware replacement and system setup

Cloud & Security Support

• Assist with basic AWS cloud administration
• Manage user accounts, permissions, and MFA setup
• Support endpoint security and software patching
• Follow IT security and operational best practices

Requirements

Preferred Skills & Experience

• 1-3 years of IT support or field support experience
• Basic knowledge of networking and Windows administration
• Familiarity with AWS or cloud platforms is an advantage
• Understanding of cybersecurity best practices
• Experience supporting software applications is preferred
• Able to troubleshoot independently and communicate clearly

Technical Knowledge

• Windows OS and Microsoft 365
• Networking fundamentals (TCP/IP, Wi-Fi, VPN)
• Basic router/firewall configuration
• Hardware and peripheral troubleshooting
• AWS basics (EC2, IAM, backups) is a plus

Soft Skills

• Strong problem-solving ability
• Good communication and customer service skills
• Responsible and self-motivated
• Willing to travel for onsite support when needed
• Able to work both independently and as part of a team

Qualifications

• Diploma / ITE / Degree in IT, Computer Science, or related field
• Relevant certifications are a plus:CompTIA A+Network+AWS Cloud PractitionerMicrosoft certifications