Job Description:
We are seeking a IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.
Key Responsibilities:
- Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
- Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues.
- Coordinate software updates, integration, and maintenance. Assist with installing and setting up workstations, PCs, printers, and other IT equipment.
- Track IT assets, software licenses, and hardware inventory. Manage asset tagging, software installations, and network patching.
- Administer Windows OS, MS Office apps, and other software. Ensure smooth operation of network systems, including handling printer and label printer issues.
- [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset).
- Maintain technical support documentation, manage IT inventory lists, and track asset movements. Perform ad-hoc administrative duties as required.
- Assist in generating and managing service requests for new employees IT assets.
- Maintain the company's network, firewall, and ensure system security.
- To maintain an up-to-date database of company IT related.
- Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives.
- Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget.
[Maintenance of mission-critical network and infrastructure systems] including:
- Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
- Perform routine preventive maintenance to minimize unscheduled system downtime
- Any other adhoc duties as assigned from time to time
Requirements:
- Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
- Min 2-3 year relevant experience
- Basic knowledge of IT data security principles.
- Technically proficient in Microsoft Office 365 and Asset Management
- Resourceful, proactive and able to take ownership of tasks with minimal supervision.
- Good interpersonal communication skills and ability to interact effectively with users.
- A team player with logical / Critical thinking and attention to details
- Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
- Knowledge of operating systems, software applications, and remote connection systems is a plus.
- Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
- Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
- Working hours are 5.5 days per week (Saturday Alternate).
