Company Overview
NEW GOLDEN SEA SHIPPING PTE. LTD. (COSCO SHIPPING LINES SOUTHEAST ASIA BRANCH)
Job Summary
Provide comprehensive IT support including end-user assistance, hardware installation, and vendor coordination to ensure seamless technology operations in a Windows-based environment.
Responsibilities
- Deliver end-user support for computers, mobile devices, software, and applications to resolve technical issues promptly
- Manage user accounts by creating and maintaining email and system access to ensure secure and efficient user onboarding
- Install, maintain, and troubleshoot workstations, laptops, and printers within a Windows-based environment to minimize downtime
- Support video and audio conferencing systems to facilitate effective communication across teams
- Maintain accurate IT stock and asset lists to ensure proper inventory management and resource allocation
- Coordinate with vendors to manage IT services and resolve external technical issues efficiently
- Respond to ad-hoc IT service requests from management to support business needs flexibly
Required competencies and certifications
- Diploma in Information Technology or equivalent IT-related experience
- Proficiency in Microsoft Windows 7 and 10 operating systems and Microsoft Office applications
Preferred competencies and qualifications
- Experience in a desktop support role to enhance troubleshooting and user support effectiveness
- Familiarity with Server and Active Directory services to support network and user management
- Demonstrated willingness to learn and collaborate effectively within a team environment
