About the school -Stamford American International School
As a leading international school in Singapore, Stamford American International School (Stamford American) caters to students aged 2 months to 18 years old. With students from 79 countries and over 3000 students across two state-of-the-art campuses, we offer a dynamic educational journey emphasizing student well-being and academic excellence.
Stamford American is proud to be an IB World School, offering the full continuum of the International Baccalaureate (IB) programmes: the IB Primary Years Programme (PYP), IB Middle Years Programme (MYP), and IB Diploma Programme (DP). The schools outstanding faculty comprising more than 350 experienced and highly qualified teachers from over 40 nationalities, through a competitive recruitment process. Educators are highly skilled in their content areas and pedagogy, but equally important, they excel at building strong relationships and creating an environment where students feel safe, supported, and valued.
The school now has an exciting opportunity for an IT Support Engineer to join our IT Department.
About the role
The IT Support Engineer is a highly motivated professional responsible for troubleshooting, analysing, and resolving technical problems within assigned schools. Acting as the single point of contact for all user incidents, requests, and communication, the role delivers high-level customer service by addressing issues promptly and escalating unresolved queries according to protocol. The engineer provides Level 0/1 support across school applications and software systems, while also enhancing user awareness of IT issues and promoting the effective use of IT services and resources.
Responsibilities
- Management of IT incidents in the incident management system
- Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.
- Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol
- Provide Level 0 /1 support all applications and infrastructure
- Repair and upgrade PC hardware and software, including scheduled maintenances
- Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively
- Managing the provisioning and de-provisioning process of schools IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
- Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)
- Managing logistics for schools IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
- Mobile Device Management operation
- Desktop operation system management and planning
- To research and investigate new technologies that can help improve IT support and processes
- Ensure that helpdesk processes/procedures and kept up-to-date
- Administrative Support for Technology department (e.g. Department Information & Activities)
Position Requirements
- Must possess strong analytical and problem-solving skills. Ability to think outside of the box and apply creative solutions.
- Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
- Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
- Good command of English with clear, concise verbal communication skills.
- High standard of customer service skills and excellent telephone manners.
- Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
- Understanding of and commitment to the principles of confidentiality.
- Familiar with basic network troubleshooting
- Familiar with Active Directory account management
- Familiar with Office 365 account administration
- Familiar with CASPER suite for managing Apple devices
- Demonstrates the Stamford Values Integrity, Courage, Ingenuity and Compassion
Qualifications
- Fresh graduates from the Post-Secondary Education Institutes (PSEIs), such as the Polytechnics and Institute of Technical
- Domain knowledge in Microsoft Windows 7 & 10, Apple IOS, Apple OS X, Active Directory and Microsoft Office365
- Networking
- Able to work independently
- Possess highly developed interpersonal and teamwork skills.
- Excellent verbal and written English skills
- Good references on request
Contacts
- Works closely with Regional and School team
- Liaises with 3rd party solution providers as requested
Working Conditions
- School Environment
- Will be required to work independently and as part of a collaborative team effort
- Extended working hours to complete projects as required
Terms of Employment
- Working Hours: 7.45am to 4.45pm or 8.00am to 5.00pm or 8.15am to 5.15pm, Monday to Friday, plus occasional staff meetings and trainings
- Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours
- Referee request: Required
- Background Check: Required
With a commitment to safeguarding and promoting the welfare of children and young people, all potential employees undergo mandatory pre-employment background checks, and appointments are contingent upon satisfactory completion of all reference and background checks, as required by our parent organization, Cognita.
The school is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where everyone is respected and valued. There is no discrimination on the basis of age, ethnicity, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics, or disability. All applications from qualified candidates are welcome.
Kindly note that only shortlisted candidates will be contacted for further steps in the recruitment process.
