IT Support Engineer, Junior

Brief Summary

Join a dynamic team to enhance IT support services while managing various technical tasks and responsibilities. This role offers an opportunity to contribute to a stable and efficient computing environment.

Responsibilities

• Support colleagues with IT incidents and service requests. Drive and coordinate major incidents, ensuring timely resolution and communication. Assist the Infrastructure & Operations team as needed. Ensure proper asset management and equipment procurement. Manage and uphold Identity and Access Management (IAM) activities. Create and share knowledge articles to promote learning. Collaborate with various service desks within the organization. Swiftly resolve technical problems for users. Maintain a stable computing environment for all users. Ensure a consistent and updated user platform aligns with business requirements. Oversee client software versions through official management tools. Monitor automated jobs, addressing or escalating issues as necessary. Track hardware and ensure the integrity of connections to external parties. Ensure compliance with software licensing agreements. Oversee printer setups and peripheral equipment. Manage PC security measures, including antivirus checks and disk encryption. Keep hardware and software registers updated. Manage the PC pool and lending equipment. Actively engage in regional activities as directed by central IT.

Requirements

• Bachelor's Degree or a minimum of 1 year of experience in IT Support. ITIL Foundation certification. Strong written communication skills with clear structure. Comprehensive understanding of IT infrastructure, including hardware, software, and networking. Familiarity with network protocols such as DHCP and DNS. Knowledge of printer troubleshooting and print management. Experience in IT asset lifecycle management and configuration management databases. Proficient in creating documentation, including knowledge articles.