Responsibilities
- Provide first-line support for IT-related issues, including incident ticket management and resolution.
- Support VIP users and ensure their technical requirements are met promptly.
- Assist in new joiner onboarding, including account creation, IT introduction, and provisioning of software and licenses.
- Handle leaver offboarding, including asset collection (laptops, mobile devices) and account deactivation.
- Manage lost device reporting and guide users on replacement procedures.
- Process device loan requests and peripheral issuance, including laptop recloning as needed.
- Execute USB exception requests, VPN disablement, and Cloud PC provisioning.
- Ensure compliance with vulnerability management policies.
- Deliver excellent customer service with strong communication and soft skills, ensuring a positive end-user experience.
Required Skills & Experience
- Minimum 3 years of experience in IT Helpdesk or related roles.
- Familiarity with ServiceNow and incident ticket handling.
- Knowledge of vulnerability management processes.
- Experience in user account management and IT onboarding/offboarding processes.
- Strong problem-solving skills and the ability to guide users through technical issues.
- Excellent communication and interpersonal skills.
- Fast learner with the ability to pick up new tools and processes quickly.
- Experience in providing VIP support.
- Familiarity with IT asset management and software licensing processes.
Ikas International (Asia) Pte Ltd
Sanderson-iKas is the brand name for iKas International (Asia) Pte Ltd
EA Licence No: 16S8086 | EA Registration No. R1988468
We regret to inform you that only shortlisted candidates will be notified /contacted.
