IT Support Engineer (Gov Application, KTLO)

5-7 years
4000 - 6000 SGD monthly
7 days ago 11 Applied
Job Description


  • Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
  • Maintain service operations documentation and guides.
  • Develop supporting documentation for all Service Operation activities.
  • Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
  • Defect fixes and resiliency related improvements
  • Assist in investigation of user reported issues
  • Develop mitigating and/or preventive solutions
  • Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
  • Evaluate potential solutions and make recommendations to resolve application issues and user queries.
  • Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
  • Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
  • Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
  • Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
  • Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
  • Provide periodic updates and reports to internal and user management


  • A recognized diploma / degree in IT or related discipline
  • At least 3 years of hands-on experience in software development and maintenance support
  • Possesses an excellent understanding of business requirements and IT strategies
  • General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
  • Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
  • Possess strong MS platform knowledge and skills.
  • Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
  • Full project lifecycle experience in designing and implementing large applications.
  • Good problem solving and analytical skills to resolve technical problems
  • ITIL v3/v4 certification and strong service oriented experience / background preferred
  • Strong Knowledge and understanding of IT industry environment and business needs
  • Proven experience supporting Web / Mobile / Client based applications

Interested candidates can forward their CVs in MS Word format to [Confidential Information]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661