IT Support Engineer

Purpose: Engage a vendor to provide operational support for Active Directory, AWS administration coordination, and endpoint device management across the organization.

1. Active Directory (AD) Operations

. User account creation, modification, disablement, and deletion.

. Security group creation, modification, review, and decommissioning.

. Support for user access requests and permission changes.

. Investigation and resolution of AD-related incidents and service requests.

. Support activities associated with onboarding new Active Directory environments, domains, or forests.

. Coordination with infrastructure and security teams for AD-related changes.

. Documentation and maintenance of AD operational procedures.

2. AWS Operations Support

. Coordination of patch management activities for AWS-hosted systems.

. Tracking and follow-up of patch deployment schedules and maintenance windows.

. Handling AWS-related operational inquiries and service requests.

. Coordination with application owners, infrastructure teams, and vendors to ensure timely patch execution.

. Incident escalation and communication support for AWS operational issues.

. Maintenance of operational records and reporting.

3. Device Configuration and Endpoint Support (Mac, iPhone, Android)

. Configuration and deployment support for Mac devices.

. Configuration of corporate iPhone and Android devices.

. Enrollment and management support for MDM/endpoint management platforms.

. Troubleshooting device configuration issues and user inquiries.

. Support for policy deployment, application installation, and security configuration.

. Device lifecycle support including provisioning, replacement, and decommissioning.

EA Number: 11C4879