IT Support / Desktop Support Engineer

IT Support / Desktop Support Engineer

Job Overview:

We are seeking a skilled IT Support / Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users with desktop, laptop, software, and peripheral issues.

Important - Trainings would be provided by the client.

Responsibilities:

. Provide technical support to desktop, laptop, software, and peripheral issues.

. Install, configure, and troubleshoot hardware and software.

. Monitor and maintain computer systems and networks.

. Troubleshoot network issues, including connectivity, and security issues.

. Respond to user requests and provide technical assistance and support.

. Document and maintain accurate records of incidents and resolutions.

. Install and configure new computers, printers, and other peripheral devices.

. Work with other members of the IT team to resolve issues.

Qualifications:

. 1-2 years experience as a Desktop Support Engineer or similar role.

. Knowledge of operating systems, including Windows and Mac OS.(preferred)

. Experience with desktop and server hardware.

. Ability to troubleshoot and resolve technical issues.

. Good communication and interpersonal skills.

. Strong customer service skills and ability to work independently and as part of a team.