IT Support

IT Support (12-Month Contract)

• Salary: Up to SGD 3,340 per month
• Location: Thomson Road, Singapore
• Contract Duration: 12 Months

About the Role

We are seeking a proactive and detail-oriented IT Support Executive to join a dynamic team supporting critical operational systems. This role is ideal for individuals who enjoy problem-solving, working with stakeholders, and ensuring smooth day-to-day system operations while providing excellent user support.

Key Responsibilities

• Provide first-level ticket support to system users, including logging, tracking, escalating, and resolving queries.
• Clarify user issues and coordinate with subject matter experts for complex technical matters.
• Liaise with system vendors to manage and coordinate data requests.
• Verify and investigate data discrepancies identified in system reports by internal users and external agencies.
• Support operational processes related to payment matters and data interface activities.
• Assist in coordinating and preparing materials for change management initiatives.
• Maintain accurate records and documentation of support activities.
• Perform other administrative and operational duties as assigned.

Requirements

• Degree in any discipline.
• Strong attention to detail with the ability to manage and structure large volumes of information.
• Good analytical and problem-solving skills.
• Strong interpersonal and communication skills with a service-oriented mindset.
• Excellent command of spoken and written English.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Able to work independently while collaborating effectively with stakeholders and vendors.

What We're Looking For

• Detail-oriented and highly organized individual.
• Strong customer service mindset and ability to engage with users professionally.
• Comfortable handling operational and administrative responsibilities.
• Ability to multitask and manage competing priorities in a fast-paced environment.

If you are looking for an opportunity to gain valuable experience in IT operations, user support, and stakeholder management within a meaningful and impactful environment, we would love to hear from you.

Apply now with your updated resume!