IT Support Assistant

Responsibilities:

• * Install and configure computer hardware and software applications for both new and existing users.
• Coordinate with vendors for the procurement of IT equipment and liaise with software vendors for technical support when necessary.
• Provide technical support for IT-related issues, both remotely and on-site.
• Manage and respond to incoming support tickets through the company's ticketing system.
• Regularly update and maintain the IT asset inventory.
• Ensure timely renewal of all IT-related maintenance contracts.
• Assist in compiling and providing documentation during internal or external audits.
• Handle the creation and deactivation of user accounts in Active Directory.
• Manage user access rights and file server permissions.
• Support and troubleshoot Local and Wide Area Networks, routers, internet connectivity, PCs, and system-related issues at all levels.
• Provide project administrative support to the Senior IT Engineer.
• Assist in IT administrative tasks and support any ad-hoc duties or projects as assigned.
• Deliver IT support during scheduled power shutdowns.

Requirements:

• Minimum Diploma in Computer Science, Information Technology, or a related field.
• Hands-on experience with PC, desktop, and laptop support, including IT helpdesk services.
• Basic understanding of Windows Server Administration, Active Directory, and Group Policy Management is an advantage.
• Strong interpersonal skills with the ability to work independently and collaboratively.
• Proficient in Windows operating systems (e.g., Windows 10/11 and server OS).
• Capable of troubleshooting and resolving technical issues through independent research and problem-solving.