Provide technical support for hardware, software, and network-related problems
Coordinate with external IT service providers and vendors for hardware and software support and offer comprehensive support including procedural documentation to prevent future issues
Assist with the installation, configuration, maintenance and upgrade of computers, printers, and other IT equipment
Participate in ad-hoc projects as assigned
Requirements
Higher Diploma or above in Information Technology, Computer Science or relevant discipline
At least 2 years of relevant working experience in IT applications, infrastructure support and/or service delivery
Knowledge and experience in key technologies such as Windows 10/11, M365, Microsoft SharePoint, Microsoft Windows Server 2016, email Troubleshooting, Veeam backup, End-point Protection (Anti-Virus or EDR), VPN, PA and FortiGate Firewall will be an advantage
Self-motivated, proactive and willing to learn
Good interpersonal and problem-solving skills
Excellent verbal and written communication skills in English and Mandarin
