IT Support Analyst

Responsibilities:

• Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.
• Active Directory user and group Administration.
• Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)
• Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)
• Perform routine preventive maintenance on hardware.
• Assist in maintaining of IT inventory.
• Assist in maintaining in-house software.
• Update system information and installation of software
• Assist in other adhoc duties as and when required.
• Report any IT issues to Line Manager.
• Regular communication and reports to Line Manager.
• Follow processes on joiners, leavers and movers.
• Log and close all cases in Service Now and escalate where needed.
• Work closely with clients and ensure any incidents or request are dealt with in a timely manner.
• Any other tasks as and when assigned by the reporting supervisor / manager.
• Take ownership of all the calls coming to service desk until the case is closed.
• Provide education and training of software to end-users.
• Regular housekeeping of all in house systems and operating procedures.
• Review systems regularly to improve and streamline work processes.
  
  Requirements:
• Minimum 2 years experience in a Desktop Support role.
• Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.
• Microsoft Azure and Office 365.
• Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.
• Good understanding on Vmware Horizon View.
• Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating Users, Security Group Membership, changing an email address etc.)
• Good troubleshooting skills.
• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.
• Good interpersonal and communication skills.
• Independent, patient and willingness to learn.
• Ability to work under pressure.
• Perform overtime when required.
  

Frances Diana delos Santos, Manalo EA License No.: 02C3423 Personnel Registration No.: R1219552

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