IT Specialist

Job Summary

The IT Specialist will be the standalone technology lead supporting a licensed fund management company. This role is responsible for the firm's day-to-day technology operations, including user support, endpoint and system administration, network stability, cybersecurity monitoring, incident response, backups and recovery, and managed-service-provider (MSP) oversight. The position ensures that all IT services remain stable, secure, and audit-ready, with clear documentation of systems, risks, and controls. The IT Specialist will communicate key technology matters and risk priorities directly to management and maintain a disciplined, transparent change process.

Prior experience in financial services is preferred. Exposure to data or AI governance frameworks would be advantageous

Role & Responsibilities

. Serve as the primary point of contact for all IT matters, both in-office and remote.

. Ensure all endpoints (laptops, desktops, mobile devices) and core business applications are properly configured, updated, and supported.

. Oversee the firm's network infrastructure and systems, maintaining reliable and responsive services.

. Monitor both on-premise and cloud environments, identifying and resolving issues in a timely manner.

. Coordinate and maintain secure, stable connectivity with key external platforms such as trading systems, market data, and research applications.

. Administer and periodically review user access controls and permissions in accordance with company policy.

. Lead incident response activities and regular drills document root causes, lessons learned, and corrective actions.

. Maintain and periodically test backup and disaster-recovery procedures, ensuring business continuity readiness.

. Act as the day-to-day relationship owner for the MSP, including monitoring service levels, reviewing reports, managing follow-up actions, and tracking costs.

. Conduct quarterly service reviews with the MSP covering incidents, updates, backups, and improvement actions.

. Maintain and periodically update IT policies and documentation, including access management, patching, incident response, continuity, and data-handling procedures, and ensure compliance firm-wide.

Job Requirements

. Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).

. Minimum 5 years relevant in-house IT experience, supporting business users and maintaining core systems, preferably within financial services.

. Proven capability in managing daily IT operations for endpoints, applications, and business systems.

. Experience overseeing external IT service providers (MSPs), including setting service expectations, reviewing reports, and following up on issues.

. Strong understanding of user access management, patching, backups, and recovery processes.

. Familiarity with data-protection and information-retention practices to prevent unauthorized sharing and enforce proper data lifecycle management.

. Proficient in incident handling, from initial triage through to resolution and post-incident reporting.

. Able to communicate technical information clearly to non-technical users and produce concise documentation such as user guides, SOPs, and reports.

. Highly organized, reliable, and proactive, with a strong sense of ownership and the ability to priorities effectively.

. Proficiency in English and Chinese to communicate effectively with regional offices.

Interested parties may connect via WhatsApp: 88933424, or email CV to [Confidential Information]
Lee Yit Foong, Jasmine (R221108682)
Business Edge Personnel Services Pte Ltd (96C4864)