We are looking for an experienced IT Specialist for one of our global shipping clients. This person is responsible for delivering level 1,2 and 3 support for on-premises and cloud core infrastructure services. The role will also act as IT presence for a small office and provides dedicated, high-touch local support to a designated group of executive users. This role requires a high degree of autonomy, sound judgment, and strong customer service skills. The role also supports remote offices and vessels as relevant to the role and plays a key part in maintaining systems reliability, monitoring, configuration and security, in a multi-national 24/7 operational environment.
Key Responsibilities
- Provide level 1, 2 and 3 operational support for on-premises and cloud core infrastructure, including initial trouble shooting, remediation, and escalation to higher tiers
- Participate and respond to assigned queue tickets as per defined SLAs
- Deliver priority support for user devices, collaboration tools, and meeting technologies.
- Deliver exceptional customer service, with a strong focus on professionalism and clear communication
- Monitor core infrastructure services, including compute, storage, networking, security, and cloud platforms
- Addresses critical alerts and implements corrective measures to resolve issues in accordance with best practice guidelines, ensuring prompt and efficient remediation.
- Perform day-to-day administration of the company environments such as Microsoft Azure, Amazon Web Services, Office 365, VMware and other virtualization technologies, Windows server environment, Fortinet firewalls, network switches, access management, Citrix Cloud
- Act as escalation point for IT core infrastructure services on vessels and remote sites primarily through remote access tools
- Conduct occasional on-site visits to vessels for audits, installations, maintenance, or major issue resolution
- Manage enterprise patching and updates to ensure systems remain secure and up to date in compliance with Vulnerability Management standard
- Develop and maintain accurate documentation for IT systems, procedures, and configurations
- Automate repetitive operational tasks using scripting (e.g., PowerShell) to improve efficiency and reliability
- Manage and coordinate local IT vendors and service providers, including scheduling on-site support, overseeing service delivery, and ensuring work aligns with operational, security, and quality standards.
Requirements
- 6 or more years of experience in an IT infrastructure role
- Degree or diploma in Information Technology, or equivalent combination of experience and certifications
- Strong knowledge of networking fundamentals and protocols (DNS,DHCP, TCP/IP, LAN/WAN)
- Knowledge and working experience with Windows desktop, Windows Server, O365, Intune and Azure platform
- Hands-on experience with Virtualization technologies (Hyper-V, VMWare) and Cloud technology
- Hands-on experience with enterprise grade switching and Firewalls.
- Experience with scripting languages such as PowerShell.
- Fast learner with demonstrated willingness to learn.
- Team player who is self-driven and organized
- Good communication and interpersonal skills
- Strong analytical skills
To apply, please send your cv to [Confidential Information].
We regret that only shortlisted candidates will be notified. Thank you for your understanding!
