IT Software UAT Tester (Level 1.5 Support)

Key Responsibilities

UAT Testing

• Execute User Acceptance Testing (UAT) based on test plans and test cases

• Identify, document, and track bugs or system defects

• Work closely with business users to validate system functionality

• Ensure delivered features meet business requirements

• Prepare test reports and document test results

Level 1.5 Application Support

• Provide intermediate support between helpdesk (L1) and technical teams (L2)

• Investigate and troubleshoot application-related issues

• Replicate user-reported issues and escalate when necessary

• Monitor system performance and report anomalies

• Support incident management and resolution tracking

Documentation & Coordination

• Maintain test documentation and knowledge base

• Coordinate with developers and business stakeholders

• Assist in deployment validation and post-release checks

Requirements

Education

• Diploma in Information Technology, Computer Science, or related field

Experience

• Fresh graduates are welcome to apply

Technical Skills

• Basic understanding of software testing concepts

• Basic SQL knowledge is a plus

• Understanding of web or application systems

• Understanding on usage of AI tools (i.e. Claude AI)

Soft Skills

• Strong attention to detail

• Good problem-solving skills

• Effective communication and teamwork

• Ability to handle multiple tasks and deadlines

Career Progression

• Opportunity to grow into QA Analyst, System Analyst, or Level 2 Support roles