To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers and responsible for all IT Services rendered at the Institute.
To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
To be the Site Coordinator at the Institute, as a Single Point of Contact (SPOC) and as a liaison officer for the End Users. In addition, he /she also acts as a supervisor to all the Onsite Support Staff.
SLA Performance - Ensure no SLA Failure
IMAC Reports - Ensure all IMAC Requests are performed in accordance with the SLA
Tracking of Cases - Ensure all cases are tracked to closure in accordance with the deliverables
Resources - Manage the resources on day-to-day basis to ensure designated resources are in place.
Compliments and Complaints - Work closely with the Institute to ensure high compliments and no or nil complaints.
Day to Day Operations is run with minimal interruptions to the services
All meetings with internal and external parties are documented and followed through
Responsiveness - All emails, calls and any other communication are responded to, on a timely manner
Required Experience:
Bachelor's degree / diploma in computer science, business, or a related field.
2-3 years of management and related experience in IT
Proven ability to solve problems creatively.
Strong familiarity with project management software tools, methodologies, and best practices.
Excellent analytical skills.
Strong interpersonal skills and extremely resourceful
Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.
