- Manage incoming Level 1 inquiries via email, and ticketing system (Zendesk), ensuring timely, accurate, and empathetic responses aligned with service level expectations.
- Foster a customer-focused, welcoming atmosphere within the service center, upholding brand's reputation for premium service and attention to detail.
- Schedule and coordinate installation and service appointments efficiently, liaising with internal teams to ensure smooth logistics and high customer satisfaction.
- Accurately log customer issues, perform initial diagnostics where applicable, and escalate complex technical matters to the appropriate internal teams for resolution
- Previous experience in IT helpdesk, or customer service environments.
- Familiarity with CRM/ticketing systems (e.g., Zendesk)
- Be confident and competent in using computers and digital tools, including email platforms, spreadsheets, and internal systems such as Zendesk, to manage customer interactions and support workflows efficiently.
- Detail-oriented with strong organizational and scheduling capabilities.
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EVO Outsourcing Solutions Pte. Ltd
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