Key Responsibilities
- Own the availability, reliability, performance, and service quality of business-critical IT platforms.
- Manage the full platform lifecycle, including implementation, upgrades, patching, configuration, and retirement.
- Lead major incidents, service recovery, root cause analysis, and preventive actions.
- Govern incident, change, configuration, and service management processes.
- Manage vendor performance, SLAs, escalations, and key technology stakeholders.
- Ensure security, risk, compliance, and audit requirements are met.
- Drive automation, operational efficiency, standardization, and continuous improvement.
- Lead and develop technical teams while ensuring 24x7 operational readiness and effective escalation support.
Skills & Experience
- Bachelor's degree in IT, Computer Science, Engineering, or a related discipline.
- 6+ years of experience in IT operations, service assurance, or platform management.
- Experience managing 24x7 business-critical production environments with stringent SLA and availability requirements.
- Strong experience in multi-platform and multi-vendor environments.
- Proven expertise in incident, change, service recovery, and operational governance.
- Strong leadership, stakeholder management, and problem-solving skills.
Important Notes:
Interested candidates kindly forward your CV to [Confidential Information]. We regret to inform that only shortlisted candidates will be notified.
