IT Service Manager

Key Responsibilities:

• Lead the planning, delivery, and maintenance of IT services including networks, servers, and security systems.
• Manage and carry out the implementation and support of security technologies such as CCTV systems, access control, VMS, and real-time monitoring tools.
• Ensure IT compliance with industry standards such as ISO 27001, PDPA, and relevant local regulations.
• Drive cybersecurity strategy, monitor threats, conduct vulnerability assessments, and respond to incidents.
• Oversee IT asset management and lifecycle planning.
• Manage vendor relationships and service level agreements (SLAs).
• Collaborate with operations and surveillance teams to ensure seamless technology integration.
• Provide IT support and training to internal staff, especially frontline security personnel using tech-enabled systems.

Requirements:

• Degree/Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2-3 years of experience in IT service management, ideally in a security, facilities management, or operations-heavy environment. If you have worked in a security agency previously, it's a bonus!
• Familiarity with surveillance systems, remote access control, and cybersecurity tools (e.g., firewall, EDR, SIEM).
• Strong understanding of ITIL or similar frameworks.
• Good problem-solving, communication, and leadership skills.

Bonus Points:

• Experience with VMS platforms, IP-based CCTV, and IoT devices.
• IT certifications (e.g., ITIL, CompTIA Security+, CISSP).
• Haved worked in a security agency before

Why Join Us

• Work with a dynamic and essential industry that merges manpower and technology.
• Be at the forefront of security innovation in Singapore.
• Collaborative team environment with opportunities for growth and development.