IT Service Desk Agent-M365 Support

Roles & Responsibilities

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a IT ServiceDesk Agent M365 support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Job Scope:

This role serves as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools. The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

Responsibilities |
Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc

- Liaise with second-level support on product enhancements and train team members

- Update shared repository with changes in area of focus

- Provide First Call Resolution (FCR) technical support via phone and email

- Perform first level troubleshooting and escalate to resolver groups as required

- Furnish timely updates to customers on issue status

- Maintain ownership of cases until closure with accurate documentation
- Manage customer expectations and escalate unusual surge issues to Team Lead
-Classify and prioritize incidents, tracking progress and updates Qualifications Essential Qualifications
- Diploma with minimum 2 years of end-user support or service desk experience
- Proficient in spoken and written English - Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
- Knowledge and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications Preferred Attributes
- VPN and macOS support knowledge
- Good understanding of hardware and peripherals
- Experience in supporting WiFi and LAN connectivity
- Familiar with:- M365 Admin Center (Users, Licenses, Service Health) - Teams/SharePoint/Exchange Admin Centers - Entra ID (Azure AD) - users, sign in logs (read), MFA settings - Intune portal - device/app basics Professional and/or Technical Certifications - Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
- CompTIA A+ (preferred) ADDITIONS Responsibilities |
PROJECT-SPECIFIC - Provide M365-related incident management and support during transition or migration projects
Other information: -Mandatory Skills Microsoft Windows / CompTIA A+ -

To submit your application please email your CV to Khalid Farooq at [Confidential Information].

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys personal information and privacy policy