As a IT Service Manager, you'll be the key bridge between our clients and internal technical teams. You will lead the delivery of high-quality IT and cybersecurity services, ensure performance and compliance with SLAs, and continuously improve service efficiency.
Your responsibilities include:
- Build strong relationships with clients to understand their evolving needs.
- Lead and manage end-to-end IT service delivery across multiple accounts.
- Monitor SLAs, KPIs, and drive service performance to meet or exceed expectations.
- Handle escalations, service reviews, and incident resolution effectively.
- Work cross-functionally with engineering, cybersecurity, and operations teams to deliver seamless support.
- Oversee service onboarding, transitions, and change management processes.
- Identify and implement process improvements to enhance service reliability and customer satisfaction.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 58 years of experience in IT Service Delivery or Operations Management.
- Strong understanding of ITIL best practices; ITIL Foundation (v4) certification preferred.
- Hands-on experience with Broadcom VMware Private Cloud is essential.
- Excellent stakeholder management, communication, and incident resolution skills.
- Familiarity with ITSM tools such as ServiceNow, Jira, or BMC Remedy.
- Experienced in working with IM8 and GovTech standards.
Bonus if you have:
- PMP, PRINCE2, or equivalent project management certification.
- Experience working with public sector or regulated environments.
- Exposure to cybersecurity tools and frameworks (e.g., SIEM, SOC operations).
- Familiarity with AWS / Azure / GCP is highly advantageous.
Due to project and regulatory requirements,this position is open only to Singapore Citizens
Those interested, kindly apply at the link directly or send your CV at [Confidential Information] to have a confidential chat.
