IT Senior Consultant

Job Summary:

This position is responsible for hands-on on IT Infrastructure systems, like networking, virtualization, data center management and managing IT systems and IT operational activities including end users management. The IT senior manager will be responsible for day to day operations, planning, procurement, implementation, security, protocols, and management of Information Technology solutions in use by and the IT operational activities associated with them.

Performance Attributes:

Include but are not limited to the following:

1) Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security ofIT systems, data, backups, and communications troubleshoot and remediate issues that arise

2) Partner with Information Security team to implement and operationalize security controls

3) Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with Procurement and Contracting Policy

4) Manage IT vendors, contracts and service level agreements and perform vendor risk assessments

5) Identify and manage operational risks

6) Manage information technology projects

7) Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders

8) Develop department policies, process and procedures documentation and provide internal training to department and impacted end users

9) Ensure compliance of department and organizational polices

10) Certify business continuity and disaster recovery efforts of IT Systems

11) Participate in internal and external audits oversee and coordinate responses to audit requests

12) Manage department team members, including performance and training assessments. Assist in the development of IT staffing plan and professional growth

13) Align IT infrastructure with current and future business requirements and strategic goals

14) Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies

15) Manage IT department services and prepare management reports of department activities, tasks, and operational metrics

16) Maintain professional and technical knowledge through continued education, online/inperson training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups

Technical Experience:

1) Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system

2) Experience with support of Windows Operating Systems, SQL Server and Active Directory

3) Proven experience in IT infrastructure planning, development, and operations

4) Powershell scripting

5) VmWare, Azure and AWS Server Virtualization

6) Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response

7) Strong understanding of project management principles and practices

8) Strong understanding of Helpdesk and Customer Relations Support systems

9) Data Security and Cyber Security basics

10) Process Automation, Robotic Process Automation (RPA), Machine Learning (ML) Artificial Intelligence basics

Qualifications:

The minimum qualifications required for entry into the classification are as follows:

Education and/or Experience:

Bachelor's degree from an accredited college or university with a major in Information Technology, Computer Science or a related field OR

Ten years of relevant professional industry or military experience AND Previous IT Infrastructure, IT Management, or IT Business Operations experience.

Additonal Requirements:

Objectives of this role

Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

Develop, implement, and maintain quality assurance protocols

Increase the efficiency of existing processes and procedures to enhance the company's internal capacity

Ensure that operational activities remain on time and within budget

Track staffing requirements, hiring new employees as needed

Oversee accounts payable and accounts receivable departments

Responsibilities

Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

Partner with cross-functional teams to improve proprietary tools and systems

Work closely with legal and safety departments to ensure that activities remain compliant

Oversee materials and inventory

Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

Two or more years of proven success in an operations management role

Strong skills in budget development and oversight

Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

Proficiency in conflict management and business negotiation processes

Knowledge of business productivity software and an aptitude for learning new applications

Strong IT skills, including database development

Multiple years of financial and account reporting experience

Ability to communicate in more than one language