Company Overview
SONOVA SINGAPORE PTE. LTD, part of Sonova Holding AG headquartered in Switzerland, leads in innovative hearing care solutions. We develop and produce high-quality digital hearing aids and provide marketing and customer service in over 90 countries, driven by employee commitment.
Job Summary
The IT Security Specialist Incident Management leads the response to security incidents, managing detection to resolution and conducting post-incident analysis to strengthen defenses and protect organizational information assets.
Responsibilities
- Lead the detection, analysis, and resolution of IT security incidents to minimize impact on organizational assets
- Monitor security environments continuously to identify and assess emerging cyber threats and vulnerabilities
- Coordinate cross-functional teams to implement effective incident response strategies and remedial actions
- Conduct thorough post-incident investigations to identify root causes and recommend preventive measures
- Develop and maintain incident management documentation and reporting to support organizational security posture
- Collaborate with stakeholders to enhance security controls and ensure compliance with relevant policies and standards
You should possess the following:
- Degree in Computer Science or related experience
- Professional Certifications such as CSA, ComTIA Security+, GIAC GSEC, GCIH or other comparable Degree or Tertiary Certificates
- Exceptional verbal and written communication skills.-Ability to translate technical issues into clear customer-facing narratives.
- Experience managing customer expectations during service-impacting events.
- Confident engagement with senior customer stakeholders and internal leadership.
- Ability to lead without authority across multiple technical and vendor teams.
- Excellent judgement, prioritization, and decision-making under pressure.
- Solid grasp of cybersecurity concepts, including threats identification, risk assessment and incident management.
- May be required to perform rotating on-call duty
