WORK LOCATION - MAPLETREE BUSINESS CENTER, PASIR PANJANG ROAD
Role:
- Raise and process Purchase Orders (POs) in the ERP/CRM system in accordance with approved quotations and customer authorisations.
- Coordinate with procurement, finance, and delivery teams to validate PO accuracy - quantities, pricing, cost centres, and delivery timelines.
- Track PO status from issuance to goods receipt, flagging delays or discrepancies to the relevant Account Manager.
- Maintain a complete PO audit trail and ensure compliance with internal approval workflows.
- Prepare and issue customer-facing quotations based on inputs from the Sales and Pre-Sales teams, ensuring correct product/service descriptions, pricing, and validity periods.
- Apply appropriate pricing for Trade and Non-Trade product categories in line with the approved pricing matrix.
- Generate, validate, and submit customer invoices promptly upon delivery confirmation or project milestone achievement.
- Administer and renew Trade maintenance contracts (hardware, software, and service agreements) and Non-Trade support agreements, tracking expiry dates and renewal milestones.
- Facilitate and participate in regular cadence meetings with the Sales and Delivery teams to review order fulfilment status, margin variances, and pipeline health.
- Prepare meeting agendas, status summaries, and action-item trackers distribute and follow up on agreed actions post-meeting.
Requirements:
- Diploma or Degree in Business Administration, Commerce, or a related discipline.
- Minimum 2-4 years of experience in a sales administration, order management, or inside-sales support role, preferably in IT infrastructure, enterprise technology, or managed services.
- Hands-on experience with ERP or CRM systems (SAP, Salesforce, Oracle, or equivalent).
- Familiarity with Trade vs. Non-Trade classification and associated commercial/compliance requirements is advantageous.
- Proficient in Microsoft Excel, Word, and PowerPoint experience with reporting dashboards (Power BI, Tableau) is a plus.
- Attention to Detail - accurate data entry and documentation with minimal errors.
- Process Orientation - ability to follow and improve structured workflows.
- Communication - clear written and verbal communication with internal teams and customers.
- Stakeholder Management - ability to coordinate across Sales, Finance, Delivery, and customers.
- Proactiveness - anticipates issues and escalates early does not wait for problems to surface.
- Commercial Awareness - understands the link between order accuracy, revenue recognition, and margin.
EA Reg. No. 25C2690 | EA License No. R1330510
