Job Title
IT Sales Account Manager - Software Solutions & Managed Services
Occupation
KEY ACCOUNT MANAGER (SALES)
Job Description & Requirements
Department: Sales & Business Development
Reports To: Sales Director / Head of Sales
Job Summary:
We are seeking a driven and experienced IT Sales Account Manager with a background in both software solution sales and IT managed services. This role is responsible for managing and expanding enterprise accounts by delivering value-driven technology solutions and services. The ideal candidate combines deep understanding of customer needs with the ability to sell complex software offerings and IT service models in a consultative, strategic manner.
Key Responsibilities:
Software & Managed Services Sales
- Manage a strategic sales pipeline ranging from $1M and above, spanning enterprise software solutions and IT managed services.
- Drive upsell and cross-sell opportunities for both software products and managed service offerings to increase customer value and solution adoption.
- Collaborate with technical and service delivery teams to develop tailored proposals addressing customer pain points across infrastructure, cloud, security, and end-user services.
- Lead client engagements from initial qualification through to proposal, negotiation, and closure.
- Structure and negotiate contracts for licensing, subscription models, and managed services agreements aligned to customer objectives.
- Maintain high levels of client satisfaction by ensuring smooth onboarding, delivery coordination, and long-term relationship development.
New Business Development & Strategic Growth
- Identify and develop new enterprise opportunities through proactive outreach, partner collaboration, and targeted industry campaigns.
- Support go-to-market initiatives for software platforms and managed service bundles tailored to government and enterprise clients.
- Leverage strategic partnerships and alliances to enhance offerings and expand into new accounts.
- Deliver compelling presentations, product demos, and tailored solution overviews for key stakeholders and decision-makers.
Core Skills & Competencies:
- Enterprise Software & IT Services Sales
- Consultative & Solution Selling Techniques
- Customer Relationship & Key Account Management
- IT Managed Services Offering Familiarity (cloud, infrastructure, support)
- Pre-Sales Engagement & Proposal Development
- Contract Structuring & Commercial Negotiation
- Cross-Functional Collaboration
- Business Needs Analysis & Value Proposition Design
- Excellent Presentation & Communication Skills
Qualifications:
- Bachelor's degree in Business, Information Technology, or a related field.
- 5+ years of experience in B2B IT sales, with demonstrated success in software solution and managed services sales.
- Proven ability to manage complex sales cycles and close deals in both public and private sectors.
- Familiarity with CRM and sales enablement tools for tracking and pipeline management.
- Strong stakeholder management, negotiation, and strategic account planning skills.
Preferred Experience:
- Background in selling SaaS, PaaS, and managed IT services (e.g., end-user support, cloud infrastructure, security services).
- Experience working within the Microsoft ecosystem (e.g., Microsoft 365, Azure, Dynamics) or equivalent enterprise platforms.
- Familiarity with government and enterprise industries including regulatory, compliance, and procurement processes.
- Understanding of emerging technologies such as AI, automation, and cloud-native solutions in enterprise IT.
