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IT Operations Support Specialist

Sagl Consulting Pte. Ltd.

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2-5 Years
6,000 - 8,000 monthly SGD
14 days ago
69 Viewed
5 Applied

Job Description

Responsibilities:

  • Manage operational support, including incident management and proactive analysis.
  • Prioritize and handle multiple simultaneous incidents, ensuring effective communication and escalation.
  • Develop and maintain processes for documenting support activities and communicating timelines and issues.
  • Present key findings to peers and management for maintaining positive relationships.
  • Support change management activities and ensure compliance with protocols.
  • Assist engineering team with change management processes and scheduling maintenance.
  • Provide leadership to level 1 technical support team for 24/7 service operations and KPI compliance.
  • Recommend enhancements for improving systems availability and document new processes.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Strong experience with Incident Management, Problem Management and Root Cause Analysis.
  • Strong experience with Service/now and ITSM.
  • Strong understanding of IT Infrastructure.
  • Able to interact with Infrastructure team to ensure RCA and perform Problem Management.
  • Experience in IT operations support or similar role.
  • Strong analytical skills and ability to prioritize effectively.
  • Excellent communication and interpersonal skills.
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IT Operations Specialist

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Last Updated: 24-07-2024 03:21:08 PM
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