IT Operations Manager

About Trinax

Trinax delivers immersive digital experiences and large-scale interactive installations across exhibitions, brand spaces, and public environments. Our IT and AV Operations team ensures that deployed systems - including large-format displays, projection systems, audio setups, and supporting IT infrastructure - remain reliable, secure, and operational throughout their lifecycle.

We are seeking an IT Operations Manager with a strong Audio Visual (AV) background to lead our operations team, manage service delivery, and ensure operational excellence across client sites and projects.

Role Overview

The IT Operations Manager is responsible for overseeing people, processes, and physical systems across IT and AV operations. This role manages the existing IT Operations Engineers, ensuring manpower is effectively scheduled, systems are well maintained, faults are resolved efficiently, and company assets are properly tracked.

This is a hands-on operational leadership role, suited for candidates who have progressed from AV / IT operations or field service roles and are experienced in managing teams supporting large displays, projection systems, and immersive AV environments.

Key Responsibilities

Operations & Service Delivery
- Oversee day-to-day IT and AV operations across multiple client sites and long-term deployments.
- Ensure operational uptime and service continuity of:
(1) Large-format LED / LCD displays
(2) Projection and projection-mapping systems
(3) Audio systems and related AV hardware
(4) Supporting IT infrastructure and control systems
- Plan, manage, and track preventive maintenance schedules with clients and third-party vendors.
- Lead fault and incident management, including triage, escalation, resolution, and root-cause analysis.
- Ensure operations follow internal SOPs, safety guidelines, and ISO27001-aligned processes.

Team Leadership & Manpower Management
- Lead, supervise, and support the IT Operations Engineers.
- Plan and manage manpower scheduling for:
(1) System deployments and installations
(2) Maintenance and support visits
(3) Events and operational standby
(4) After-hours, weekend, and public holiday coverage
- Balance workloads and ensure sufficient coverage for critical systems.
- Provide technical guidance and on-site escalation support when required.
- Conduct performance reviews and identify training and skills development needs.

Project Deployment Support
- Provide operational oversight for new project installations and deployments.
- Support on-site coordination during critical project phases when required.
- Ensure proper handover from project deployment into steady-state maintenance and support.
- Validate system readiness, documentation, and asset records before go-live.

Asset & Inventory Management
- Ensure the company's asset inventory (AV equipment, IT hardware, tools, spares) is accurate, up to date, and well maintained.
- Track asset allocation across office, warehouse, and client sites.
- Manage asset lifecycle activities, including repairs, replacements, and decommissioning.
- Ensure proper labelling, documentation, and records for deployed systems.

Client & Vendor Coordination
- Act as the primary operational contact for clients on maintenance and support matters.
- Coordinate with third-party vendors and OEMs for servicing, warranties, and replacements.
- Manage service appointments, site access, and on-site coordination.
- Ensure service quality and response times meet client and contractual expectations.

Workplace Safety & Compliance
- Serve as the appointed Workplace Safety Officer (WSO) or key liaison.
- Ensure risk assessments, safety briefings, and safe work procedures are in place for installations and maintenance activities.
- Enforce compliance with WSH requirements across all operational activities.

Process Improvement & Reporting
- Review and improve operational workflows, checklists, and documentation.
- Monitor recurring faults and work with the team to reduce repeat incidents.
- Prepare regular operational reports covering:
(1) Incidents and fault trends
(2) Maintenance activities
(3) Manpower utilisation
(4) Asset status
- Support internal audits, client reviews, and continuous improvement initiatives.

Required Experience & Skills

Experience
- Strong background in Audio Visual operations:
(1) AV system integrators
(2) Large-format display / LED wall
(3) Projection, projection mapping or immersive experience
(4) Exhibition, museum, or event AV
(5) Audio systems, DSPs, and signal processing
(6) AV control systems (e.g. Crestron, AMX, Extron or similar)
- Proven experience managing operations or field service teams.
- Hands-on experience supporting deployed systems and on-site operations.

Technical Knowledge
- Practical working knowledge of:
(1) AV systems and hardware
(2) Displays, projectors, and audio systems
(3) Basic networking and IT systems
(4) Windows, macOS, and Linux environments
- Able to guide engineers technically (not required to design or architect systems).

Operational& People Skills
- Strong planning, organisation, and problem-solving skills.
- Calm and structured approach to incident handling and escalations.
- Clear communicator with engineers, clients, and vendors.
- Comfortable supporting operational needs outside normal office hours when required (with time-off-in-lieu).

Qualifications
- Diploma or Degree in Electrical, Electronics, IT, Engineering, or related discipline.
- Workplace Safety Officer certification preferred.
- ITIL or operations-related certification is an advantage.

Why Join Trinax

- Lead operations for large-scale, immersive AV systems
- Work closely with a skilled technical team and diverse clients.
- Play a key role in ensuring the success and reliability of high-impact installations.
- Be part of a company at the intersection of technology, creativity, and experience design.