IT Operations Manager (Infrastructure)

Role - IT Operations Manager (Infrastructure)

Responsibilities:

• Manage ICT Infrastructure services in meeting Service Level Agreement and IT Security Standards and Policies.

• Manage ICT Infrastructure Incidents to ensure they are resolved within the Service Level Agreement and develop mitigation measures to avoid having re-occurrence of incidents.

• Develop guidelines, processes and procedures to continuously improve incidents management, escalation and system monitoring.

• Manage ICT Infrastructure contracts and operating budget in meeting the agreed budget utilisation.

• Provide ICT Infrastructure support and services in all stages of application deployment, testing and production.

• Deliver ICT Infrastructure services in meeting business needs, within agreed budget, duration and quality.

• Design and implement technical solutions, proof-of-concept, and pilots, ensuring the system complies with ICT Security Standards.

• Work closely with solutions architects, application and operations teams to ensure smooth delivery of technical solutions and meets requirements for high availability, resiliency, scalabilities and security.

Required Role's competencies, skills & knowledge

• Diploma/Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent

• Self-motivated with a positive mindset.

• Good team player.

• Resourceful and able to work out innovative solutions using new technologies.

• Minimum 3 years of relevant experience in performing the role.

• Strong hands-on experience with AWS cloud services