About the role
We are looking for a hands-on IT Operations Executive to support and grow our IT function. You will be the first point of contact for day-to-day IT operations while also contributing to how we build and scale our systems as the business grows across Singapore, Japan, and Indonesia. This role includes occasional travel to regional offices and is suited to someone who enjoys variety, takes ownership, and wants to grow beyond traditional IT support into business enablement.
What you will do
Day-to-day IT operations
- Manage and administer Microsoft 365 — Outlook, Teams, SharePoint, OneDrive — including user provisioning, permissions, and troubleshooting
- Administer Lark workspace across messaging, video conferencing, cloud storage, calendar, and document collaboration — including user provisioning, access control, and workspace configuration
- Set up, configure, and maintain employee PCs and laptops — hardware, software, and peripherals
- Serve as first-line IT support for all staff — troubleshooting hardware, software, connectivity, and access issues
- Manage joiner/mover/leaver processes — account creation, access provisioning, and offboarding across all systems ensuring day-one readiness for new joiners
- Maintain IT asset register — tracking hardware, software licenses, warranties, and renewal schedules
- Coordinate with vendors on IT procurement, delivery, installation, and maintenance — ensuring equipment meets business requirements
Lark workflow & automation
- Design, build, and maintain Lark approval flows and automated workflows supporting procurement, HR, finance, and operations — translating business requirements into practical workflow solutions
- Conduct staff training to drive adoption of Lark features and tools across the organisation
Compliance & controls
- Maintain access logs and support periodic user access reviews across all systems
- Assist with email and document archiving configuration and policy enforcement
- Support change management documentation — logging system changes and maintaining records for audit purposes
- Assist in preparing evidence and documentation for internal and external audits
Growth & improvement
- Identify opportunities to automate manual IT processes and improve operational efficiency
- Support evaluation and onboarding of new business applications — CRM, ERP, and productivity tools
- Document IT processes, SOPs, and user guides to build institutional knowledge
What you bring
- 3+ years of IT support or IT operations experience, ideally in a startup or fast-moving environment
- Hands-on experience with Microsoft 365 — Outlook, Teams, SharePoint — user administration and troubleshooting
- Experience as a Lark workspace administrator including user provisioning, access control, and workspace configuration
- Demonstrated experience designing and building Lark approval flows and automated workflows
- Solid PC setup and troubleshooting skills — Windows and/or macOS
- Organised and process-minded — comfortable maintaining asset records and documenting what you do and why
- Strong cross-cultural communication skills — comfortable working with vendors and colleagues across Singapore and China
- Proficient in English — Mandarin proficiency is an advantage
- Willing to travel occasionally as required
- Genuinely curious — willing to pick up new tools and domains outside your current experience
Good to have
- Familiarity with the Lark Open Platform API and basic scripting skills — Python or JavaScript — for bot and integration development
- Awareness of IT compliance concepts — access reviews, audit trails, archiving
- Experience with ERP or CRM systems — any platform
