IT Operations Administrator

Role Overview:

We are looking for a proactive IT Administrator to join our team. This role will support our internal IT operations, ensuring smooth daily operations and solving user issues efficiently. If you're a problem-solver with a strong technical foundation, this role offers you the chance to make an immediate impact.

Key Responsibilities:

• Provide end-user support for hardware and software issues, helping resolve productivity challenges.
• Maintain and troubleshoot issues related to hardware, software, and network connectivity.
• Serve as the main point of contact for helpdesk requests and provide timely resolutions.
• Document IT processes and coordinate user training as needed.
• Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
• Oversee office networking, including managing firewalls and switches.
• Maintain virtualization environments and manage virtual machine (VM) allocation.
• Manage account operations, including end-user Active Directory (AD)/Azure Active Directory (AAD) accounts and core systems access.
• Take on additional tasks assigned by the IT Manager or Office Manager.

Qualifications:

• Proven experience in IT support, system administration, or a similar role.
• Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
• Cloud operation skillset and experience is preferred.
• Strong troubleshooting skills with hardware, software, and network issues.
• Experience with Active Directory, Azure AD, and managing account operations.
• Excellent communication skills and the ability to coordinate training for end-users.
• Detail-oriented with experience in asset management and documentation.
• Have a good sense of security operation and change management process.

If you're ready to bring your expertise and support our team's productivity, apply now to become part of AvePoint's future.