IT Operational Change & Release Lead

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing both personal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of A+ (Superior) with Stable outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing talents for our sector. As a member of our talent pool, you can look forward to comprehensive professional training, sponsorship of professional qualifications, a friendly and collaborative culture and a competitive compensation package.

Key Responsibilities

1. Build the Change & Release Capability

• Design and implement a practical and lightweight change management framework, including:

. Change classification

. Change approval workflows

. Change documentation standards

. Change tracking within the IT service management platform

2. Coordinate Technology Releases

• Act as the central coordinator for technology deployments across:

. Core insurance applications

. Integration platforms

. Infrastructure environments

. Database releases

• Responsibilities include:

. Maintaining the technology release calendar

. Coordinating deployment windows

. Ensuring release readiness

. Communicating upcoming changes to stakeholders

3. Improve Operational Stability

• Reduce production incidents caused by uncontrolled changes by introducing:

. deployment readiness checks

. rollback planning

. post-implementation reviews

. release coordination across teams

4. Implement Practical Governance

• Introduce lightweight governance mechanisms including:

. weekly change coordination meetings

. risk-based change approval

. structured emergency change procedures

5. Enable Audit and Compliance Readiness

• Maintain a complete audit trail of technology changes and releases.
• Ensure that change processes align with regulatory expectations typical of the insurance and financial services industry.

6. Tooling and Automation

• Configure and manage the organization's IT service management tooling, including:

. change request workflows

. release tracking dashboards

. change reporting metrics

• Support continuous improvement of release processes.

Requirements

• 10+ years experience in technology operations, application delivery, or IT service management
• Experience implementing change and release management processes
• Experience working in insurance, reinsurance, or financial services environments
• Experience working with enterprise applications and infrastructure environments
• Strong familiarity with:

. enterprise application environments

. database-driven applications (Oracle or similar)

. infrastructure platforms

. release coordination practices

. IT service management tools such as ManageEngine ServiceDesk Plus

• Strong operational mindset
• Highly organized and structured
• Ability to coordinate across technical teams
• Pragmatic approach to governance
• Strong communication skills
• Comfortable working in lean teams

Due to the volume of applications received, we will only contact shortlisted candidates. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer for more information on the retention and disposal of your personal data.