Job description
Responsibilities:
- Coordinates as smart hands with different portfolio and engineering workgroups
- Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
- Perform hardware and software upgrades to peripheral equipment
- Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
- Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
- Attend BRC / Severity 1 & 2 calls and provide required testing & troubleshooting steps
- Raise carts for local purchases
- Ad hoc tasks given
Requirements:
- Bachelor's Degree in related fields from a four-year college or university with three to five years of relevant experience preferred
- Strong English communication skills, both written and verbal
- Demonstrated ability to multi-task and meet timelines on deliverables
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Proficient in Microsoft Office
Other information:
- 5 days work week (Monday - Friday)
- Address: 80 Pasir Panjang Rd, #15-83/84 Mapletree Business City II, Singapore 117372
- Permanent position
- Onsite
Privacy and Information security
- Adhere security requirements in the process.
- Protect the privacy of personal information.
If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted.
