End-User & Desktop Support
- Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, andperipherals.
- Configure,deploy, and troubleshoot Windows systems.
- Install,configure, and support printers, scanners, and related hardware.
- Setup and troubleshoot mobile devices (iOS and Android)
Conference Support
- Supportand configure, and maintain conference room Audio/Visual systems, includingvideo conferencing hardware.
- Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype).
- Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.
Software & Application Support
- Configure,support, and troubleshoot in-house applications and software systems.
- Provide support for common productivity tools, including Microsoft Office andOutlook.
- Diagnoseand resolve email and mail-flow issues, including Outlook configurationand mailbox access problems.
- Assistusers with application issues, updates, and usage guidance.
Infrastructure & Server Room Support
- Performbasic server room maintenance, including equipment checks, cablemanagement, and troubleshooting.
- Assistwith monitoring and first-line troubleshooting of servers, switches, andnetwork equipment.
- Escalatecomplex infrastructure issues to senior engineers or external vendors whererequired.
IT Operations & Support Processes
- Log, track, and resolve incidents and service requests using a ticketing system.
- Follow IT support procedures, SLAs, and security best practices.
- Maintain accurate documentation for systems, configurations, and known issues.
- Assistwith onboarding and offboarding of staff, including account setup and equipment preparation.
Requirements
- Possess a college diploma or bachelor's degree in computer science or a related field, minimum 5 years of relevant work experience.
- Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).
- Familiar with the management and maintenance ofActive Directory, DNS, DHCP, and shared file servers
- Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
- Fundamental knowledge virtualization technologies (e.g., VMware)
- Experience with backup procedures and basic data recovery support.
- Familiarity with endpoint security, and patching processes.
- Hands-on experience with meeting and conference room technologies.
- Ability to work with vendors and service providers for issue resolution and equipment support.
- Strong teamplayer who works well with others across technical and non-technical teams.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to [Confidential Information] or please click on Apply Now and provide the below details in your resume.
- Reasons for leaving ALL your employment
- Current and/or last drawn monthly salary (please provide breakdown)
- Expected monthly salary
- Availability
We regret only shortlisted candidates will be notified. Important Note: Career International - FOS Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website https://en.careerintlinc.com/
Career International - FOS Pte Ltd
EA License No: 14C6926
EA Personnel: Foong Mei Qi
EA Personnel Reg No: R22106936
