IT Manager - Prominent Local Law Firm

Company Overview:

Our client is one of the top local law firms in Singapore, renowned for their forward-thinking approach, adaptability, and commitment to excellence. With a strong regional presence across ASEAN countries, their presence in Asia is positioned to deliver high-quality legal services with over 500 people in the office.

Job Summary:

As an IT Operations Manager, you will lead the Service Desk as an essential part of the technology team, providing comprehensive Level 1 and Level 2 support for end users across the firm. You will support the smooth operation of desktops, networks, and infrastructure while ensuring the seamless use of collaboration tools and software applications. This role is ideally suited for someone with a strong customer focused mindset and experience leading a team, as well as solid technical expertise.

Key Responsibilities:

• Provide Level 1 and Level 2 IT support to a large user base, addressing and resolving technical issues in a timely and professional manner including managing service requests and SLAs.
• Support and manage desktops, infrastructure, and networks to ensure smooth day-to-day operations.
• Manage ITIL service delivery processes and lead root cause analysis and problem resolution workflow
• Manage SCCM and third-party patching console
• Analysing recurring IT issues and handle troubleshooting and workflow optimisation

Requirements:

• 8 to 10 years of experience in IT operations support or a similar service desk role, and ideally at least 3 years of managerial experience prior
• Solid experience with Windows 10/11 administration, Microsoft Office 365, and Intune
• Proficiency in handling Microsoft Azure, SaaS applications, Zero Trust, and Active Directory
• Strong support of collaboration tools, including MS Teams, Cisco Jabber, Zoom, and Skype, ensuring seamless communication across the firm.
• Prior knowledge of legal technology programs such as iManage and Litera is highly advantageous.
• Excellent written and verbal communication skills
• Proficiency in Chinese is a plus to support multilingual end users.
• Strong analytical and troubleshooting skills with a proactive and collaborative approach to resolving issues.
• ITIL certification level 2 would be an advantage

This is an exciting opportunity to work in a dynamic and fast-paced environment where technology plays a critical role in supporting excellence. You will gain exposure to advanced IT systems, collaborate with talented professionals, and contribute to impactful projects. Join us to grow your career in an organization that values innovation, collaboration, and technical expertise.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you give us permission to store and use your data for recruitment purposes in accordance with our privacy policy.