IT Manager (Infrastructure, Cybersecurity, Programming) JAC

KEY RESPONSIBILITIES

1. IT Operations &Application Management

. Lead and manage the overall operations of the IT Department.

. Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.

. Ensure critical business systems remain available, stable, and secure.

. Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.

. Perform monthly SPSI data downloads and system closing activities.

. Troubleshoot application issues and provide first-level support escalate unresolved issues to HQ IT teams or vendors when necessary.

. Manage software licensing, user access controls, and application role administration.

2. Programming & System Development

. Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.

. Support system integrations between SAP and other enterprise applications.

. Design and develop reports, dashboards, data extraction tools, and workflow automations.

. Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.

. Participate in software testing, deployment, and version upgrades.

. Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.

3. Infrastructure, Network & Security Management

. Oversee company LAN/WAN infrastructure, network performance, and connectivity.

. Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.

. Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.

. Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts

. Ensure IT assets, hardware, software, and licenses are properly managed and controlled.

4. Cybersecurity, Risk & Compliance

. Promote secure and responsible use of information assets across the organization.

. Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls

. Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes

. Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.

. Coordinate security assessments, vulnerability remediation, and risk mitigation activities.

5. Project Management& Continuous Improvement

. Plan, manage, and deliver IT projects from initiation through implementation.

. Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.

. Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.

. Prepare project proposals, business cases, budgets, and implementation plans.

. Drive continuous improvement initiatives and digital transformation projects.

6. Vendor & Stakeholder Management

. Serve as the primary liaison between local users, HQ IT teams, and external vendors.

. Coordinate hardware maintenance, software support agreements, and managed service providers.

. Manage vendor performance, contracts, renewals, quotations, and service delivery.

. Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.

7. Budget & Asset Management

. Prepare and manage annual IT budgets.

. Monitor IT expenditures and ensure cost-effective utilization of resources.

. Coordinate with Finance teams on budgeting, forecasting, and procurement activities.

. Manage IT inventory, software subscriptions, and asset lifecycle planning.

8. User Support &Shared Services

. Provide IT shared services and technical support to internal users.

. Act as backup IT Administrator when required.

. Lead helpdesk activities and ensure timely resolution of user issues.

. Conduct user training and promote technology adoption across the organization.

REQUIREMENTS

. Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.

. Minimum 5 - 8years of IT management experience.

. Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.

. Experience supporting enterprise applications and business intelligence systems.

. Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.

. Programming or scripting experience in one or more - SQL Python JavaScript PowerShell VB.NET/C# and API Integration Technologies.

. Experience in system integration, workflow automation, and business process optimization.

. Strong leadership and stakeholder management capabilities.

. Excellent analytical and problem-solving skills.

. Effective communication and project management skills.

. Ability to work independently while collaborating with regional and global teams.

. Strong customer-service orientation and commitment to operational excellence.

Pleasesubmit resumes to [Confidential Information] with the following details in MSWord format:

. Position applying for

. Current remuneration

. Expected remuneration

. Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.