IT Manager

Job Summary

Lead the IT pre-opening workstream for a hotel, managing technology infrastructure setup, system implementations, and vendor coordination to ensure operational readiness and enhance guest experience.

Responsibilities

• Lead the IT pre-opening workstream by managing technology infrastructure setup, systems implementation, network deployment, testing, user readiness, and operational launch planning
• Coordinate installation, configuration, integration, and handover of hotel technology systems including Opera PMS, POS, telephony, TV, Wi-Fi, back-office systems, and interfaces
• Collaborate with Corporate IT, vendors, and project teams to ensure all technology systems are fully operational and ready for opening
• Oversee administration, maintenance, and optimisation of Opera PMS and other core hotel systems to ensure smooth operations
• Support implementation and adoption of smart hotel technologies and digital solutions to improve operational efficiency and guest experience
• Coordinate system upgrades, software enhancements, and resolve technical issues with vendors and corporate IT teams
• Ensure technology security, data protection, and compliance with company standards and policies
• Provide technical support and deliver training to hotel team members across departments to enhance system usage and knowledge
• Manage relationships with technology vendors, service providers, and external partners to maintain service quality and support

Required competencies and certifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum 5 years experience in hotel IT operations with leadership or management responsibilities
• Strong knowledge of Opera PMS, hospitality systems, networks, hardware, software, databases, and system integrations
• Experience managing technology projects, system implementations, and vendor relationships
• Fluency in English

Preferred competencies and qualifications

• Pre-opening hotel IT experience
• Knowledge of Singapore data protection, cybersecurity, and technology compliance requirements
• Previous IT leadership experience within Singapore hospitality