IT Intern

Students pursuing or have recently completed a Degree/Diploma/Higher NITEC in an IT field are welcomed to apply.

Duties and responsibilities

Provide IT field support to end users, mainly to clinic's system support or 1st level application system support to multiple sites in Singapore (Clinic Management System, Workstation, Mobile Devices, Printer / Label Printer / Scanners, Wireless Access Point, Digital Phone, etc)

L1 onsite / remote trouble-shooting and support including setup of end user computing device. Participate in dispatch, phone and incident support User-administration and IT Hardware asset management

• Provide administration and L1 support for clinical applications.
• Monitor and manage IT helpdesk tickets, Log, track and execute issue to completion
• Assist in new clinic setup, clinic relocation or clinic closure
• Conduct user IT training and maintain proper and updated IT user guides in line with the existing IT landscape.

Provide daily technical support for system security, network (LAN, VPN, WAN) firewall, antivirus, server (Physical, HyperV), Network Attach Storages, etc)

• Support the organization's IT infrastructure ensuring it operate in an optimum and secure manner.
• System administration and backup operation for all critical system's and maintenance of anti-virus software.
• Ensure all critical system are up to date with their latest patches / firmware.
• Support security initiative in review, logging, monitoring, and investigation.
• Regular reviews, monitor and report on account and system performance.
• Participate in technology evaluation and provide recommendation.

Work closely with users, vendors to test and deliver system enhancements or projects to ensure quality and on-time delivery

• Assist in application implementations, rollouts & deployments, issue tracking
• Convey and coordinate with business user, vendor and IT resources on application issue / changes / enhancements